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Policies
Policies - Q and A
Cancellations / Returns of Purchased Artwork
We want you to be happy with your purchase, and to enjoy the artwork, so here are some notes about Returns and Cancellations.
Q: Does The Cardona Gallery require buyers to cancel or return items within a specific time period?
A: Yes, within one day of placing the order an order may be cancelled, and within 12 days of placing the order a return can be made.
Q: Are there exceptions to your return or cancellation policies?
A: We will try to be accommodating, within reason. But can make no guaranttees.
Q: Do you require buyers to return items in their original shipping containers and/or packaging?
A. Yes, when at all possible, to avoid damage in shipping.
Q: Will you or the buyer pay for postage?
A: If there was an error with the item shipped we will pay, otherwise it's on your dime.
Important: Please make sure to input your correct shipping address. If the package is returned to us, we will have to charge you for extra shipping costs if we have to resend the package due to an address mistake you've made.
Q: Do you charge restocking or other fees?
A: A restocking fee of 10% is charged, to offset handling/clerical time.
If you have any questions about any of this feel free to CONTACT me.
On Shipping and Handling:
Q: What shipping methods and options do you offer?
A: We ship by USPS Priority Mail. Priority Mail ($7.50 per item) which should arrive 1 to 5 days after the package is shipped.
Q: Which shipping carriers do you use?
A: U.S. Mail and Fedex
Q: What are your shipping rates?
A: It depends upon the item(s), but an average (unframed) work of art ships for $7.50
Q: How do you handle out of stock or backordered items?
A: We usually won't have an item listed for sale if it is out of stock.
Q: What if the package I ordered is lost, damage, or late?
A: We take care to pack your order with utmost love and label it with special handling instructions, so that it is hopefully well-taken care of in transit. We take no responsibility for late, damaged or lost deliveries, however.
Shipping Rates
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